Delivery Information

Products with Same Day Shipping logo are delivered to the cargo if ordered by 11:00 (EXCEPT OFFICIAL HOLIDAYS). Orders placed after 15:00 will be shipped the next day.

What is the delivery time for products in stock?

For products in stock, the delivery time is 1-3 business days. In case of natural disasters, wars, fires, terrorism, etc., the delivery time may vary.

How does the shipping time differ for City and Out-of-City orders?

The processes and durations from our company to the shipping company for City and Out-of-City orders are explained in the above paragraphs. Once the shipping company receives your order from us, regional distribution begins, so you can track your shipments through the system by entering your tracking number. If you encounter any issues, please contact our customer representatives at turuncuparca.com without delay.

Which shipping company will deliver my order?

Our deliveries are made through contracted cargo companies. In special cases, with the condition that the shipping fee is covered by the recipient, our customers have the chance to choose the desired courier for delivery.

How can I track my order?

After entering the system using your membership information, you can track your order by clicking on the 'My Orders' link.

What should I pay attention to when receiving my order?

You can receive your order by presenting a photo ID and your signature. Please open the product packaging and make sure its contents are complete and undamaged when receiving your order. If you encounter any issues, please prepare a report with the courier and send the relevant document to us.

How do I pay the shipping fee?

The shipping fee is covered by us for purchases above the specified amount. For purchases below this amount, the shipping fee is determined by the system based on the size and weight of the product(s) you purchased, and the total amount to be paid, including the shipping fee, will be presented to you. If you approve this amount, the shipping fee will be collected along with the product prices according to your payment method.

How long does it take to deliver out-of-stock items?

If you order an out-of-stock item, the delivery time will be notified to you within 72 hours, which can range from a minimum of 3 days to a maximum of 14 days. If you do not accept the notified delivery time, your money will be refunded, and your order will be cancelled. If you accept the specified time, your order will be processed.

What happens if no one is available at the delivery address at the time of delivery?

The courier will leave a notification form containing the phone number of the shipping company. Within 3 business days following the delivery of the notification form, you must contact the shipping company to obtain information.

Can I change the person who will receive the delivery after placing an order?

It is not possible to change the recipient after placing an order.

Can I change the delivery address after placing an order?

For security reasons, it is not possible to change the delivery address of an order that has been approved by the bank. If your order has been approved, you must cancel your order and place a new one.

What should I do if there is a delay in delivery?

After logging into the system with your membership information, click on the 'My Orders' link to check the status of your order. If the delivery time of your order exceeds 7 business days, contact our customer representatives at the phone number provided on turuncuparca.com/kurumsal/iletisim.

Does your distribution network cover all of Turkey?

You can place an order from turuncuparca.com to be delivered anywhere in Turkey.

Can I place an order for delivery outside of Turkey?

Yes, you can place an order according to your country's information by contacting our foreign trade representatives.